FAQs

About Eatto

What ingredients are used?

At Eatto, we proudly champion Irish produce wherever possible and are delighted to be a member of the “Love Irish Food” programme.  All our poultry and meat are 100% Irish and Bord Bia approved and we work with Irish artisan suppliers across the country.

Are these meals healthy?

Our meals are handmade from all-natural ingredients with no additives, colouring or preservatives – just good food! All our meals have full nutritional information on the label.

Is the packaging sustainable?

We are proud to be a member of Bord Bia’s Origin Green and we continually strive to become a more sustainable company.

All our packaging is either fully recyclable or compostable so please ensure you dispose of your sleeves in the recycling and your trays and film in the compost bin.

Is the food fresh or frozen?

Your food is made fresh and blast frozen the same day for the best possible product.  Your food will arrive frozen and needs to be put into your freezer until ready to eat.

Do you cater for special dietary requirements?

Yes, we cater for gluten-free, vegan, vegetarian and many more dietary requirements, please see our website for our full range. Each dish is clearly labelled if suitable for a specific dietary requirement.

Can I collect my package from you?

No. We do not have a collection facility.

Can I order for someone else?

Yes, you can. Please ensure you provide their name, address and contact details for delivery at checkout.  You can also write a personal note for the person you are sending it to.

About the meals

What do I do with the food when it arrives?

Put it in your freezer until ready to use.

What happens if the food defrosts and I cannot use it that day?

Please follow guidelines on the labels for individual dishes.

What happens if the food is not hot after following the cooking instructions on the packaging?

All microwaves and ovens vary and the cooking instructions are only a guideline. Please ensure all food is piping hot through to the centre before consuming.

How much food should I order? How long will it last?

You should only order the quantity of food that will fit in your freezer.

Your food will have a minimum 3 months freezer shelf life, but once defrosted please follow guidelines on the labels for individual dishes.

Is the food fresh or frozen?

Your food is made fresh and blast frozen the same day for the best possible product.  Your food will arrive frozen and needs to be put into your freezer until ready to eat.

What do I do when I want to eat my meals?

Cook from frozen, following the instructions on the back of the meal.

Do you provide nutrition information for your meals? Where can I find it?

Yes! The nutrition information for all meals are listen on the website and at the back of the meal box itself.

Do you offer vegetarian/vegan options?

Yes, we offer a range of delicious vegetarian options, you can find them here. We also have a selection of vegan meals here.

Do you offer gluten-free, dairy-free, or gluten & dairy-free options?

Yes, we offer a range of delicious gluten-free options, you can find them here. We also have a selection of dairy-free meals here. Our gluten and dairy-free options can be found here.

Re-ordering your meals

Are there any commitments?

If you have opted for our optional recurring delivery service, be it once every 2 weeks or once every month, you can cancel at any time! Just be sure to do so before your automatic re-order date.

When will I be charged for my box?

Once you complete the checkout process, you will be charged for your first delivery.

If you have opted for a recurring delivery option, you will be re-charged automatically on the re-order date, once every 2 weeks or once every month, depending on what you have opted for. 

You can see more information on your active subscription under ‘subscriptions‘.

How often will I be charged if I’ve opted for the recurring service?

In order to make ordering your meals as easy as possible, we have included the option to automatically re-order your box once every 2 weeks or once every month. This is an optional feature which can be selected when ordering your meals during checkout. You will be charged for only one order at a time.

Where can I find the re-order date?

You can find all the details of your active subscription(s) under the ‘subscriptions‘ tab on your account.

How to recycle Eatto packaging

All of our packaging is either fully recyclable or compostable. Just follow our handy instructions and you’re on your way to a plastic free paradise.

In our drive for sustainability, we can take back the outer packaging and recycle them for you (Zones A & B). The outer packaging includes delivery box, woolcool lining, and icepacks.

Fully recyclable packaging

Delivery Box and Sleeves

Our delivery box and individual meal sleeves are recyclable. So go ahead, break them down and recycle!

Film

The film on our meal trays is biodegradable and compostable. Once you’ve taken the film off your meal tray, please dispose of the film into your compost bin.

Film

Our packaging film are biodegradable and compostable. Once you’ve taken the film off your food tray, dispose the film into your compost bin.

fully compostable packaging
fully compostable packaging

Tray

All our meal trays are biodegradable and compostable. Once finished cooking your meal please dispose of the tray in your compost bin.

Woolcool Lining

Our specially engineered insulation lining is recyclable!

You can either recycle it at home , or send it back with our delivery driver so we can recycle it for you (Zone A and B). Alternatively, you can also send it back with our next driver the next time you order from us!

Woolcool Lining

Our specially engineered insulation linings are recyclable.

You can either recycle it on your own, or send it back with our delivery driver so we recycle them for you. Alternatively, can also send it back with our next driver next you order from us!

Fully recyclable packaging
Fully recyclable packaging

Ice Packs

Our ice packs are recyclable.

You can either discard the water and recycle them at home, or send them back intact with our delivery driver (Zone A and B) so we can recycle them for you!

We love green here at Eatto, and not just on our plates, so we plant a tree for every 10 linings and ice packs that are returned to us for recycling.

That’s it, sit back, relax and feel good about taking care of the planet!

Delivery & Shipping

How will my order be delivered?

Your order will be delivered by our drivers between 9am and 5pm if you are living in Zone A (Co. Dublin) and B (Co. Kildare, Meath, Wicklow).
For orders in Zone C (all other counties) we use DPD couriers. You will receive a tracking number once your order has been dispatched which outlines an estimated time that your delivery will be with you.

How much will I pay for shipping?

Nationwide delivery is €6.95.

What if I’m not home?

Delivery times are from 9am to 5pm (Zone A and B). If you know you will not be at home when your order is due for delivery, you can add instructions for our drivers on a safe place to leave your box, at checkout.(Zone A and B)

Don’t worry if you’re not home, we use specially insulated liners to keep your meals frozen until you can put them in the freezer!

For deliveries in Zone C we use DPD couriers and it is not possible to add delivery instructions to your box.

Can you deliver to my workplace?

Yes we can. Please just make this the delivery address.

Payment & Billing

Is there a minimum order?

Yes. The minimum order amount is €50.

Can more than one voucher, promo code, gift card, and/or credits be applied to the same box?

No, only one offer can be availed of at a time.

What should I do when my credit card is about to expire?

If you know that your card is going to expire, please update your credit card information on your Eatto account. You may update your payment details here.

What payment methods does Eatto accept?

We currently accept all major payment providers (VISA, MasterCard, Sage).

Why did my payment fail?

There are many reasons why a payment may have failed. To resolve this, we recommend trying the following:

  • If using a credit card, please check to ensure that it is not expired, if expired, you may update new credit card information here
  • Ensure that there are sufficient funds in your account.
  • Call your bank or financial institution to find out what is wrong with your account and the reason for the failure.
  • Ensure that the billing address on your Eatto account is updated.

How do I view invoices?

You may view all your previous orders here

Can I return my order?

As our goods are perishable in nature, we do not operate a returns policy.

However, if your goods are faulty, you have 5 working days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You must be in possession of your receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item.

Am I eligible for a refund?

We will confirm the refund once we receive your item(s) and have sufficient evidence that the goods were received faulty.

If a refund is issued, how long will it take to process?

Once your refund is issued we will notify you that we have received your request. We will initiate a refund to your credit card (or your original method of payment). You will receive the credit within five days, depending on your card issuer’s policies. Refunds exclude delivery charges.

If you have returned a product(s) to us, the shipping costs of your return are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How do I reset my password?

If you need to reset your password, head to www.eatto.ie . On the top-right hand corner of the page, click ‘Log In’ and select the ‘Lost your password’ link.

Enter the email address associated with your account and click the green ‘Reset password’ button. Once complete, you will receive an email with a link for you to reset your password with instructions.

Can’t find the email?
Don’t forget to check your Junk/Spam folder. To make the process easier for you, don’t forget to add our email address to your address book so it comes straight to your inbox!